Returns/Exchanges/Cancellations Policy

 

Returns & Exchanges

If you are not satisfied with your purchase, items purchased from Closet Bella Boutique are eligible for an Exchange or Store Credit within 7 days after delivery. After the 7th day, the item is considered FINAL SALE.

Please note Closet Bella Boutique accepts Returns for Store Credit Only

Items must be approved by our team before being returned, once approved you will receive an RMA number.  Items must be unworn, unwashed, undamaged, unused, and with all original tags attached.  Please email customer service at support@closetbella.com to obtain approval and RMA number, which will need to be included with the approved item.  

Closet Bella Boutique accepts exchanges of like items and/or equally priced items. Please note that items purchased during sale period or with promotion codes may be subject to EXCHANGE ONLY.

Please do not send your purchase back without a confirmation from our return department first.

The customer is responsible for shipping fees/costs associated with Returns and Exchanges.

 

 We will send a confirmation email when your return package has been received.  Please note, returns/exchanges take us 3-10 business days to process upon reaching our facility.  Once your return is processed and your credit is issued, you will receive a confirmation email.

Please note Swimwear, Bodysuits and Intimates are FINAL SALE and may not be returned. No exceptions.When returning items, please be careful of makeup or deodorant rubbing off on the garment.  If stained once received, your return will not be accepted and store credit will not be issued.

Damaged Items

Please contact us within 48 hours from receipt of package to resolve damaged items.

Cancellations and Order Changes

Request for cancellation of order must be made no later than 4 hours after your order has been placed via email. Please note requests will not be reviewed during non- business hours. Request for cancellation must be approved via email and will be at the discretion of Closet Bella Boutique. 

Changes to SHIP TO ADDRESS ONLY may be made once an order has been placed, not other changes can be made once order has been processed. Please notify customer support as soon as possible to make this change.

Orders that contain PREORDER items CANNOT be cancelled for any reason. All items with PREORDER in the product name or product details page of the actual item with SHIP DATE are considered PREORDER. Please be sure to note this when placing an order and carefully take note of any item that states PREORDER. Refund will not be issued for failing to note item is PREORDER.

 Shipping Insurance

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item(s).

Returned Packages

If your order is returned back to us for incorrect ship to address, you are responsible for a reshipment fee. If this fee is not paid, a refund will not be processed.

Lost & Stolen Packages

If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.